Refund Policy
Last Updated: [10-September-2025]
At Renew Fibers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with a clear and fair refund & return process.
1. Returns
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You may return eligible items within 14 days of delivery.
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To be eligible for a return, items must be:
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Unused, unworn, and in the same condition that you received them.
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In their original packaging with all tags/labels intact.
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For hygiene reasons, socks and towels that have been used, washed, or worn cannot be returned unless they arrived damaged or defective.
2. Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Shipping costs are non-refundable (except in cases of damaged or incorrect items).
3. Exchanges
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If you need to exchange an item for a different size, color, or product, please contact us at info@renewfibers.com before sending it back.
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Exchanges are subject to product availability.
4. Damaged or Defective Items
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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@renewfibers.com with photos of the product and packaging.
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We will arrange a replacement or issue a full refund at no extra cost to you.
5. Non-Returnable Items
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Gift cards, sale items, and personalized/customized products cannot be returned or refunded unless defective.
6. Return Shipping
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Customers are responsible for paying return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
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We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
7. Contact Us
For any return or refund-related questions, please reach out to us at: